Quality Policy

Quality Policy :

• To maintain fairness, transparency, affordability, impartiality in the certification services to the satisfaction of all the stakeholders viz. primary producers, forest gatherers, processors, traders, consumers and all the accreditation bodies.
• To completely detach the gap between affordability and reliability in the organic certification services.
• Make special efforts to reach out to marginal and tribal farmers and Small & Medium Enterprises (SMEs).
• Keep the Quality Management System updated to comply with all the requirements of operations. This would be done at least once in a year.

Quality Objectives :

• Instill and sustain confidence in our certification services by taking feedback from all the stakeholders and accreditation bodies and incorporate these inputs in the quality system, periodically.
• Restrict customer complaints to less than 2% of the total operations.
• Training and capacity building inputs to all the relevant staff on the updates. This exercise would be done at least once in a year.

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