To maintain fairness, transparency, affordability, impartiality in the certification services to the satisfaction of all the stakeholders viz. primary producers, forest gatherers, processors, traders, consumers and all the accreditation bodies

To completely detach the gap between affordability and reliability in the organic certification services.

Make special efforts to reach out to marginal and tribal farmers and Small & Medium Enterprises (SMEs).

Keep the Quality Management System updated to comply with all the requirements of operations. This would be done at least once in a year.

Instill and sustain confidence in our certification services by taking feedback from all the stakeholders and accreditation bodies and incorporate these inputs in the quality system, periodically.

Restrict customer complaints to less than 2% of the total operations.

Training and capacity building inputs to all the relevant staff on the updates. This exercise would be done at least once in a year.