Complaint

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Complaint and Appeal



Complaints


If the client is not happy with the any of the operation associated with inspection and certification of FairCert a complaint can be made with FairCert.

The Certification Manger would first attend to all written complaints received and a receipt for the same will be issued either by giving a signed copy of the complaint letter or by a reply to the email if the complaint is by way of email.

The complaint will be registered in the complaint register maintained for the purpose. After preliminary understanding of the nature of complaint Certification Manger appoints a investigator to have investigation on the complaint and submit report to CEO. The Complainant may be called to present the issue to CEO if needed. The CEO investigate the issue by studying all related records and documents for review and comes out with his decision. The decision will be communicated to the Complainant. If the complainant is not satisfied with the decision they can make appeal to the CB within 30 days of decision.



Appeals


In case of any decision taken by FairCert is not agreeable to client the client can make an appeal against that decision.

The Certification Committee/CEO would first attend to all written appeals received. The complaint will be registered in the appeal register maintained for the purpose. The receipt of the appeal received will be given to appellant either by giving a signed copy of the appeal or by replying to the appeal mail. After preliminary understanding of the nature of Appeal Certification Committee/CEO decide whether the appeal to be accepted or rejected. If appeal is accepted an assessor is appointed to study the appeal properly and submit a report to appeal committee.
The Appeal committee investigates the issue by studying all related records and documents for review and comes out with his decision. The decision will be communicated to the Appellant.

If the appellant is not happy with the decision appellant may be re-appeal to Appeal committee or CEO within 30 days of appeal decision.

Note:
Information regarding inspection & certification, compliant and appeal can be made in writing, please write to: Dr. Pushkar Kulshrestha, CEO: info@faircert.com; pushkar@faircert.com

If you are not satisfied with CEO decision you can write to
Director: director@faircert.com
All the information is kept confidential.
* All legal disputes are subject to Khargone jurisdiction only.